Overview:

A practical communication training that equips staff and leaders with the tools to manage tension, conflict, and high-stakes conversations with confidence.

 

Learning Outcomes:

 

• Identify root causes of conflict

• Use language that reduces defensiveness

• Deliver feedback without escalation

• De-escalate emotionally charged interactions

• Implement structured conflict-resolution models

 

 

Ideal Audience:

Any workplace team—corporate, nonprofit, government, education.

 

Format:

2–3 hours; includes scripts and practice exercises.

 

Why It Matters:

Conflict handled skillfully builds trust and team efficiency.

 

Delivery Options:

NY in-person or Virtual • Nationwide virtual